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Policies & Procedures

Accommodation Policy:

President Max-well’s Pet Services, with the exception of our overnight stays, operates within a two-hour window for each of our visits. We cannot guarantee an exact time of our arrival. If you do request a time, we will do what we can to accommodate you.  Special Needs Pets are first priority.

Emergency Veterinary Visits:

All clients prior to going away must make financial arrangements with their veterinarians and let them know that they are under the care of President Max-well’s Pet Services.   If an emergency arises, we will do everything we can to reach you.  At the meet and greet we do provide you with a veterinary release to set an amount, also what to do if there is a life and death decision, and what necessary arrangements to be made.

 

Cancellation Policy:

President Max-well’s Pet Services does NOT GIVE REFUNDS OR CREDITS for vacation pet care. If more than 72 hours is given for trip cancellation with a valid reason (Family emergency, etc.) a credit will be applied. The credit is valid for one year.

In the event of an early return from a trip, no refunds are given as we have reserved that time for your pet care.

Cancellations for dog walking must made 24 hours prior to the dog walk. Less than 24 hours and you will still be charged for your walk.

 

Holiday Cancellation Policy:

Holidays include: Easter, the weekends of  President’s Day, Memorial Day, 4th of July and Labor Day Thanksgiving , Christmas and New Year’s Weeks.  These are our busy times and space is limited. 

All cancellations must be made within 30 days of the first scheduled visit.  If you do not cancel, you will be responsible for the entire amount you book.  No exceptions.  We will send you an invoice for the time and it is to be paid promptly.   No payment, we have the right to refuse service with you and any future visits.

Other Policies: 

All litter boxes must be clean before visit.  If not, a surcharge of $5 per litter box.

Fish, birds and other small animals are considered pets too.  Integrity is one of our cornerstones and we expect that of you too. Please let us know when you contact us if you should have other pets.

Safety is one of our cornerstones as well.  Therefore, it is expressly understood and agreed that President Max-well’s Pet Services, LLC shall not be held responsible for any damage to customer’s property or that of others, caused by customers pet(s) during the period in which they are in its care.  Please make sure your fences are secure and in good condition.  If you have electrical fences, we will take out your dog on leash only.  Also, in areas where bufo toads are present, we will only take your dog(s) out on leash.  NO EXCEPTIONS

 

President Max-well’s Pet Services offers professional pet sitting, dog walking overnight says, and pet taxi services in the Jupiter, Tequesta and Palm Beach Gardens areas. 33458, 33469, 33477, 33410, 33408.